Returns & Warranty
Returns & Exchanges Policy
We want you to love your TAAGs. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible, items must be unworn, undamaged, and in their original packaging.
To initiate a return, please contact us at [insert email] with your order number and reason for return. Once approved, return shipping is at the customer's expense.
Exchanges
We offer free exchanges within 30 days of delivery. If you'd like a different size or style, reach out to us and we'll guide you through the process.
Refunds
Once your return is received and inspected, we'll notify you of the outcome within 3 business days. Approved returns will be refunded to your original payment method within 5-7 business days.
Worn or Damaged Returns
We inspect all returns upon arrival. Items that show signs of wear or damage are not eligible for a refund or store credit. If your item is received in this condition, we'll reach out to you with photos and offer to return it to you at your shipping expense. If we don't hear back within 14 days, the item will be donated or responsibly disposed of. We appreciate your understanding.
Final Sale Items
E-gift cards and sale items are final sale and cannot be returned or exchanged.
All items purchased during a sale or promotional period are final sale. No exchanges or returns will be accepted once the sale period has ended, except for size exchanges within the same style, subject to stock availability.
Please note that this policy does not affect your rights in the event of a manufacturing defect. Such items will be handled in accordance with our standard warranty policy.
We encourage you to review your order carefully before completing your purchase during any sale or promotional period.
If you have any questions about your order, please don't hesitate to reach out to us at hello@tagfashion.com. We're always happy to help.
Warranty
TAAG footwear comes with a one-year limited warranty against manufacturing defects when purchased from our website, store, or a direct sales channel established by us.
If a manufacturing defect is found, we will repair it, or give you a discount towards a future purchase. The discount is determined by several factors including, but not limited to, the date of purchase, type of defect, and the amount of wear on the footwear. We reserve the right to only accept warranty replacements that follow our policies.
Warranty Exclusions include:
- Normal wear and tear of used footwear
- Damage caused by chemical or other foreign contamination
- Odours from the footwear after they have been worn
- Cuts, abrasions, or damage resulting from accident, neglect, abuse, misuse of the footwear